The Resource Diverted to Delhi, (streaming video.)

Diverted to Delhi, (streaming video.)

Label
Diverted to Delhi
Title
Diverted to Delhi
Contributor
Film director
Subject
Language
eng
Summary
An Aussie shopper phoning Coles Myer, an English housewife ringing Harrods and a New York stockbroker calling American Express all have one thing in common - their customer service queries are likely to be re-routed to India and answered by Indians impersonating local operators. This form of outsourcing is now big business with over 200 of the United States' Fortune 500 companies choosing to service their clients via Indian call centres. It's an increasingly attractive proposition - the technology is instantaneous and labor and set-up costs are low yet the staff is keen, highly educated and available around the clock. Competition for these call centre positions is fierce. Diverted to Delhi follows a group of university graduates through a crash course at a private college, which they hope will prepare them for demanding job interviews. Over three weeks, they will attempt to improve their English language and presentation skills. They will be asked to change their names, modify their accents and put aside their own cultural identities as they learn to speak and think like their international callers
Cataloging source
CaSfKAN
Characteristic
videorecording
Date time place
Originally produced by Kachin Holdings in 2002
http://library.link/vocab/relatedWorkOrContributorName
  • Stitt, Greg
  • Kanopy (Firm)
Runtime
54
http://library.link/vocab/subjectName
  • Industries
  • Industries
  • Customer services
  • Call center agents
  • Documentary films
  • India
Technique
live action
Label
Diverted to Delhi, (streaming video.)
Link
Instantiates
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Control code
kan1096599
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 55 min.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1096599
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System details
Mode of access: World Wide Web
Video recording format
other
Label
Diverted to Delhi, (streaming video.)
Link
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Control code
kan1096599
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 55 min.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1096599
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System details
Mode of access: World Wide Web
Video recording format
other

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