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The Resource Customer centered growth : five proven strategies for building competitive advantage, Richard Whiteley and Diane Hessan

Customer centered growth : five proven strategies for building competitive advantage, Richard Whiteley and Diane Hessan

Label
Customer centered growth : five proven strategies for building competitive advantage
Title
Customer centered growth
Title remainder
five proven strategies for building competitive advantage
Statement of responsibility
Richard Whiteley and Diane Hessan
Creator
Contributor
Subject
Language
eng
Summary
"In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets winning companies share: instead of turning inward in turbulent times, they have put the customer at the center of all they do. The result is lower costs and profitable growth." "Drawing on dozens of case studies of every kind of enterprise from convenience store chains to global telecommunications giants. Whiteley and Hessan define five proven strategies that you can use to grow - even under the most adverse business conditions." "Breaking through the mystique and mystery that surround successful companies, the authors show that stellar achievement is within the reach of every organization. In fact, any company can master these strategies. Like the previous bestseller from Forum - The Customer-Driven Company - Customer-Centered Growth is a model of hands-on, practical advice as well as conceptual insight. To help put you on the road to growth immediately, this new book is filled with specific action steps and guidelines, as well as a 60-page toolkit that you can tailor to your unique situation."--BOOK JACKET
Cataloging source
DLC
http://library.link/vocab/creatorName
Whiteley, Richard C
Index
index present
LC call number
HF5415.3
LC item number
.W49 1996
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Hessan, Diane
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Competition
  • Strategic planning
Label
Customer centered growth : five proven strategies for building competitive advantage, Richard Whiteley and Diane Hessan
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 301-304) and index
Control code
33898279
Dimensions
24 cm.
Extent
x, 320 p.
Isbn
9780201479676
Lccn
95051041
Label
Customer centered growth : five proven strategies for building competitive advantage, Richard Whiteley and Diane Hessan
Publication
Bibliography note
Includes bibliographical references (p. 301-304) and index
Control code
33898279
Dimensions
24 cm.
Extent
x, 320 p.
Isbn
9780201479676
Lccn
95051041

Library Locations

    • Josephine-Louise Public Library - WaldenBorrow it
      5 SCOFIELD ST, WALDEN, NY, 12586, US
      41.5598323 -74.189498

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